The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Our Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

The Citizens Advice service has a central role in tackling injustice, reducing poverty and social exclusion, and enabling people to realise their full potential. Our advice services provide the impetus for millions to understand and realise their rights. By pressing for change in social policy, we help many more. Our work is a powerful catalyst to help social and economic regeneration across communities.

We face some tough challenges but there are many opportunities to help more people, particularly those in greatest need, more effectively across the whole Citizens Advice service.