At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people's lives.
We only ask for the information we need. We always let you decide what you're comfortable telling us, explain why we need it and treat it as confidential. .
When we record and use your personal information we:
At times we might use or share your information without your permission. If we do, we'll always make sure there's a legal basis for it. This could include situations where we have to use or share your information:
We handle and store your personal information in line with the law - including the General Data Protection Regulation and the Data Protection Act 2018.
You can check our main Citizens Advice policy for how we handle most of your personal information. "
This page covers how we, as your local charity, handle your information locally in our offices. "
How Nuneaton & Bedworth Citizens Advice Bureau collect your data
We'll only ask for information that's relevant to your problem. Depending on what you want help with, this might include:"
If you don't want to give us certain information, you don't have to. For example, if you want to stay anonymous we'll only record information about your problem and make sure you're not identified.
We can only record your information if you give us permission by signing a consent form or by giving us verbal agreement if receiving advice over the telephone.
What Nuneaton & Bedworth Citizens Advice Bureau ask for
How Nuneaton & Bedworth Citizens Advice Bureau use your information
Working on your behalf
When you give us authority to act on your behalf we will need to share information with that third party. This includes Nuneaton and Bedworth Borough Council, Rugby Borough Council, North Warwickshire Borough Council and Warwickshire County Council, the DWP, the Job Centre, Housing Associations, banks and credit companies, etc.
How Nuneaton & Bedworth Citizens Advice Bureau store your information
We store information on the national Citizens Advice's Case Book management information system and on password protected servers and encrypted, password protected memory sticks.
How Nuneaton & Bedworth Citizens Advice Bureau share your information
We only share information with other services when we have your specific written authority to do so. This might include contact details and information relevant to your case or advice enquiry.
Contact us about your informationYou can contact us to:
Tel: 02476 643206 Monday to Friday 9am - 5pm. Click here to email Bedworth CAB.
Tel: 01788 541031 Monday to Friday 9am - 5pm. Click here to email Rugby CAB.
You can contact us to:
Who is responsible for looking after your personal informatio
The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they're a 'joint data controller' for your personal information that's stored in our Casebook system.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law. You can find out more about your data rights on the Information Commissioner's website.
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