Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service.
BRANCAB (Bedworth, Rugby, Nuneaton and Tamworth Citizens Advice Bureaux) will therefore, treat your personal information as confidential.
We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
When you provide us with personal information, for example, when using the email alert or volunteer request forms, we take steps to ensure that your information is treated securely.
What we collect
We may collect the following information:
* Name and employment details.
* Contact information including postal and email address.
* Details about your ethnic origin.
* Other information relevant to which will allow us to maintain a record of your case.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* To maintain a record of your case.
* To reserve or book attendance to our events and activities.
* To register your interest in becoming a volunteer.
In order to help you we need to maintain a record of your case, which may contain sensitive personal data, The law says we must get your consent to do this. Everything you tell us will be treated confidentially. If you do not wish your information to be stored we will record your case as anonymous; this will mean if you come back to us for further help, we will be unable to locate your information.
Sensitive personal data is defined as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions